Showing posts with label Marketing. Show all posts
Showing posts with label Marketing. Show all posts

Monday, February 12, 2007

Competing with the customer

In service Industry Competition has taken its own transformation .Today as a Service vendor sells a service the primary concern for the Market aspects rises from Market dynamics, Market size, Number of Players,Market share etc.
There is more to this concern as can be seen as a potential in near future - Customer themselves. There are many things a Person does themselves so that they don't have to return to the vendor and spend more money .
this is a Marketing challenge for many Organisation which are generally into the Third party services , Customer premise services, Maintenance etc. The examples does not just spreads to the realm of household services of plumber, electricians etc . even the Corporate world faces the same .

Actually to be seen in a bigger picture this is not a issue at all it has always been like this , any one who can venture on can " Do it themselves" but then how can this be fought in a market place is a tough ask.
there is no clear bound defined paradigm and periphery under which a " DO it themselves" service can be defined ,but in reality this happens with every one . How can a Basic maintenance Organisation come over with a tactic to curb this tendency . AS Phhyschologically this tendency is natural and happens with every one .
AS a human an activity is tried first and then asked for help .

There are many aspects to this physche but my article will only base this as an assumption that there can be a way out to market a service to Compete with the " DO it themselves" tendency.